We are having issues with our Synchro Control project. We can’t connect to the project:

https://construction.bentley.com/dd6dbcfd-f2cc-4fde-97af-d6295edd3d28/manage-imodel

The synchronisation showed an error so I clicked on resubmit and now it is synchronizing for over one hour and we still can’t connect to this project.

How long is this synchronization going to take? And will we lose any data? If yes, could someone send us the backup file from that project from +- 3 hours ago?

Stephan Klotz

Business Unit Manager 4D

The People Group | Driven by technology Created by people

Zendesk ticket number: 209617

https://synchrohelp.zendesk.com/agent/tickets/209617